How can we help?

From the sign-in screen, choose Forgot password and follow the email verification steps. If you are already signed in, open Settings → Account settings → Change password.

Open Settings → Privacy & data, verify your identity, and choose Request export. The export includes your profile, archives, responses, messages, and follows. When ready, the download remains available for seven days.

Money is used only to buy diamond packs through the app store. Diamonds can then be spent inside Crossroads to unlock the Archive Pack for 680 diamonds. Diamond packs are consumable purchases; there is no subscription or automatic renewal.

USD fallback prices appear immediately. Your store's localized price replaces them when product information loads and controls the actual charge.

Make sure you are signed in to the same Crossroads account, then open the diamond wallet and choose Sync wallet. Diamonds are added after the store reports a completed purchase and the wallet is saved. If the balance still looks wrong, contact us and include the Crossroads account email and store transaction reference. Never send your password.

The Archive Pack is tied to the Crossroads account that unlocked it. Sign in to that account and use Sync wallet to restore the wallet balance and owned archive items from our records.

Payments, cancellations, and refund decisions are handled by the app store used for the purchase. Contact support if a completed refund leaves the Crossroads wallet out of date.

Use the overflow menu on a profile, decision, comment, or conversation to choose Report or Block. Blocking prevents both accounts from viewing profiles, following, commenting, or messaging. Reports receive a trackable receipt in the app.

Open Settings → Account settings → Delete account. After identity verification, submission deactivates the account immediately and starts a 15-day cooling-off period. See the account deletion page for the full timeline.