1. Request deletion in Crossroads
Open Settings
Sign in to the Crossroads account you want to delete and open Settings.
Choose Account settings
Open Account settings, then select Delete account at the bottom.
Verify and review
Verify your identity, read the deletion scope and timeline, and confirm that you understand the impact.
Submit the request
Complete the final confirmation. Crossroads signs you out, deactivates the account, and issues a trackable deletion receipt.
2. Deletion timeline
- Immediately after submission: you are signed out, the account is deactivated, and public content is disabled.
- 15-day cooling-off period: the request can be cancelled after you verify your identity again.
- Within the following 30 days: after the cooling-off period ends, account data is deleted from production systems and backups.
Your receipt includes a request number, revocation deadline, expected completion date, and cancellation instructions. A final notice is sent to the contact method bound to the account.
3. What is deleted
The deletion request covers data associated with the Crossroads account, including:
- Account profile, nickname, avatar, and preferences
- Decisions, archive entries, milestones, and reminders
- Text, voice recordings, photos, and uploaded files
- Responses, comments, likes, and follows
- Private-message history and conversation records
- Diamond wallet and archive-item entitlement records, subject to legally required transaction retention
- Support records not required for legal, fraud-prevention, or safety purposes
Deletion is permanent after completion and the account cannot be recovered.
4. Information retained for a limited period
To comply with law, prevent fraud, validate financial records, resolve disputes, and protect platform safety, limited transaction and security audit records may be kept separately for up to 180 days, or longer where law specifically requires. These records are access-controlled and are not used to keep the deleted account active or visible.
5. Cancel a deletion request
During the 15-day cooling-off period, follow the cancellation instructions in the deletion receipt and verify your identity again. Once the request is cancelled, the account is reactivated. After the cooling-off period ends and final deletion begins, the request cannot be reversed.
6. If you cannot access the account
Email szrmbcabwm733@hotmail.com from the address associated with your Crossroads account. Use the subject Crossroads Account Deletion and include the account email and nickname. Do not send your password.
We will ask for information reasonably necessary to verify ownership before acting on the request. Email verification protects accounts from unauthorized deletion.
7. Questions or help
For questions about an existing request, include the deletion request number when contacting szrmbcabwm733@hotmail.com. Read the Privacy Policy for more information about retention and privacy rights.